Dealing with Difficult People (HBR Emotional Intelligence Series)

Harvard Business Review Staff; Amy Gallo; Mark Gerzon; Tony Schwartz; Holly Weeks

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our e...