'One of the most trusted sources on leadership techniques since its first publication 25 years ago.' (European CEO, 1st August 2012) '...If you're forward-looking enough to be serious about yourself as a competent leader, you need this book' (Supply Management, December 2012) '...now in its fifth edition -- and rightly so. The book presents the issues of leadership in an easy-to-digest manner, debunking the myth that leadership is some entity that people have or don't have' (Professional Manager, March 2013)

James Kouzes is the Dean's Executive Fellow of Leadership, Leavey School of Business at Santa Clara University, and lectures on leadership around the world to corporations, governments, and nonprofits. Barry Posner is Accolti Professor of Leadership and former Dean (1997-2009) of the Leavey School of Business, Santa Clara University. An accomplished scholar, he also provides leadership workshops and seminars around the world. Kouzes and Posner are the authors of Credibility, The Truth About Leadership, A Leader's Legacy, Encouraging the Heart, and The Student Leadership Challenge , among many other works. They also developed the highly acclaimed Leadership Practices Inventory (LPI).

Introduction: Getting Extraordinary Things Done in Organizations 1 When Leaders Are at Their Best The Five Practices of Exemplary Leadership -- Leadership Is a Relationship -- Putting It All Together: Credibility Is the Foundation Practice 1: MODEL THE WAY 2 Clarify Values Find Your Voice -- Affirm Shared Values 3 Set the Example Live the Shared Values -- Teach Others to Model the Values Practice 2: INSPIRE A SHARED VISION 4 Envision the Future Imagine the Possibilities -- Find a Common Purpose 5 Enlist Others Appeal to Common Ideals -- Animate the Vision Practice 3: CHALLENGE THE PROCESS 6 Search for Opportunities Seize the Initiative -- Exercise Outsight 7 Experiment and Take Risks Generate Small Wins -- Learn from Experience Practice 4: ENABLE OTHERS TO ACT 8 Foster Collaboration Create a Climate of Trust -- Facilitate Relationships 9 Strengthen Others Enhance Self-Determination -- Develop Competence and Confidence Practice 5: ENCOURAGE THE HEART 10 Recognize Contributions Expect the Best -- Personalize Recognition 11 Celebrate the Values and Victories Create a Spirit of Community -- Be Personally Involved 12 Leadership Is Everyone's Business Notes Acknowledgments About the Authors Index